“Service to others is the rent you pay for your room here on earth.” – Muhammad Ali Bear with me on this introduction. Recently, I was preparing an employee training session on creating positive customer experiences, a staple “day-one-of-training” topic in training programs for almost any employee who delivers any kind of service or product. … Read more
Okay, back to blogging. Look for a new post every Wednesday. Thank you to friends and family for holding me accountable for writing down what is sloshing around in my brain, and what often comes out only sporadically in my speeches and presentations… Enough about me, let’s talk about you. You are not measured by … Read more
I talk about personal purpose and the power of asking “why” before anything else often, but I wanted to do some digging and see if that truly can translate into profitability within the business realm. What I found in my first inquiry is telling. Consistently rated a top U.S. airline in terms of profits, customer … Read more