“When things go wrong, don’t go with them.” – Elvis Presley When you are living and working purposefully and relentlessly pursuing your dreams, you are going to fail. When you do, how do you react? Where does your mind go first? When you are at work and something isn’t as you would want it to … Read more
Last night, in the middle of a talk I was giving on living with authentic purpose, a student in the audience asked me, …”but Zach… where do I even start!?” I suppose I did not start the talk on a light note. Right before this question was asked, I had suggested that we should all … Read more
“Service to others is the rent you pay for your room here on earth.” – Muhammad Ali Bear with me on this introduction. Recently, I was preparing an employee training session on creating positive customer experiences, a staple “day-one-of-training” topic in training programs for almost any employee who delivers any kind of service or product. … Read more