Last night, in the middle of a talk I was giving on living with authentic purpose, a student in the audience asked me, …”but Zach… where do I even start!?” I suppose I did not start the talk on a light note. Right before this question was asked, I had suggested that we should all … Read more
“Service to others is the rent you pay for your room here on earth.” – Muhammad Ali Bear with me on this introduction. Recently, I was preparing an employee training session on creating positive customer experiences, a staple “day-one-of-training” topic in training programs for almost any employee who delivers any kind of service or product. … Read more
Okay, back to blogging. Look for a new post every Wednesday. Thank you to friends and family for holding me accountable for writing down what is sloshing around in my brain, and what often comes out only sporadically in my speeches and presentations… Enough about me, let’s talk about you. You are not measured by … Read more