“Service to others is the rent you pay for your room here on earth.” – Muhammad Ali Bear with me on this introduction. Recently, I was preparing an employee training session on creating positive customer experiences, a staple “day-one-of-training” topic in training programs for almost any employee who delivers any kind of service or product. … Read more
Happy Wednesday. I believe that our seemingly disparate day-to-day life experiences, if taken careful note of, intersect in the most amazing ways which can uncover profound meaning. I am currently reading and finishing the amazing biography of Dietrich Bonhoeffer, a Christian pastor who stood up to Adolf Hitler and the Third Reich, and who stood … Read more
Okay, back to blogging. Look for a new post every Wednesday. Thank you to friends and family for holding me accountable for writing down what is sloshing around in my brain, and what often comes out only sporadically in my speeches and presentations… Enough about me, let’s talk about you. You are not measured by … Read more