[bctt tweet=”The best leaders aren’t people.” username=”ZachMercurio”] Instead, innovative and emerging research shows that a compelling and other-centered authentic purpose – “the invisible leader” – may be the most powerful influencer of our behaviors, attitudes, and motivation in organizations, work, school, and life. Here’s how it works. The Power of the Invisible Leader The University … Read more
“Service to others is the rent you pay for your room here on earth.” – Muhammad Ali Bear with me on this introduction. Recently, I was preparing an employee training session on creating positive customer experiences, a staple “day-one-of-training” topic in training programs for almost any employee who delivers any kind of service or product. … Read more
Okay, back to blogging. Look for a new post every Wednesday. Thank you to friends and family for holding me accountable for writing down what is sloshing around in my brain, and what often comes out only sporadically in my speeches and presentations… Enough about me, let’s talk about you. You are not measured by … Read more